Admin Panel Login


Forgot your password?
US: +1 347 223 5853; UK: +44 20 8 1234 790; DE: +49 431 7298523 | Reseller Chat
Join FREE |  Reseller Panel Login       

banner-faq

Reseller Hosting FAQ

1.What are the primary goals of your hosting reseller program?

ResellerCluster's program has some very important advantages compared to all other hosting reseller programs available on the network.

1. Instant reseller account activation

2. Within 5 minutes of your actual sign up you can have working reseller hosting store

3. Only with ResellerCluster you can offer together free and paid hosting without investing any money.

4. No need to advertise your site extensively, the free accounts demand will naturally boost your site's traffic.

5. The free accounts demand will naturally turn into paid accounts offering more features you are going to get paid for!

6. You have the full power to put on your sole discretion advertising on your hosting store and thus rapidly monetize the free accounts traffic demand with any third party advertising company and thereby generate additional revenue completely independently.

7. Everything from your reseller's account set up to all free and paid accounts set up is completely automated, no need of any technical knowledge or server administration. ResellerCluster's staff is on duty 24x7 to monitor and support the entire process.

 

If you find any better deal on the net we are ready to offer you the same!

 

2. How do I get paid?

The reseller gets paid on net-60 basis. In other words 60 days after the amount for a sold hosting account is charged the reseller gets paid.
This time frame is required to protect us from credit card fraud and possible money back request from the client of a sold hosting account.
Payments are released after the commission reach at least $100. Payment methods are bank wire or by PayPal either one specified in the reseller's control panel.

3. How do I start?

There are several basic steps you have to complete inorder to obtain a reseller's web site.
1. Your reseller's web site should be presented online thus you have to get a domain or subdomain where your store will be presented. If you do not have a domain, you can buy one inside your reseller control panel. Optional you can use a subdomain you can get free with your reseller's account in the Hostname Manager's section under Manage Subdomains menu.

2. After you have an existing web address you have to take care of your site's design. ResellerCluster provides for free several web design templates to choose from. You can do this in the Website Design Tools section of your reseller's control panel under Choose Template menu.

3. Congratulations you have successfully created your Web Hosting Store you can view by clicking on the icon on the top right corner inside your reseller's control panel.

4. How much exactly will be my profit from a single hosting account sold?

With ResellerCluster you have the opportunity to set up your own prices of your custom created hosting plans.
The system automatically calculate a Wholesale price we provide a plan to you.
On the other hand you can set up higher price called Retail Price (not higher that the maximum one calculated by the system), the difference between the Retail Price and the Wholesale Price is your profit.

5. What type of advertising I can use on my store and how do I get paid for?

You can use any advertising company as long as their ad formats are compatible with the ad space available on your store's predefined header.
For complete instruction on how to set up the ads use the specific advertising company manual.
The payments for showing ads on your store are subject to an independent contract between you (the reseller) and the advertising company.

6. How do a reseller understands how many account was sold through the reseller's store?

Inside reseller's control panel there are very detailed statistics of how many accounts are sold and what are the generated profits.
ResellerCluster's control panel provides all of the needed tools for the resellers to manage their hosting stores and monitor its performance.

7. Are there any hidden fees or anything that the reseller is supposed to pay before start participating in ResellerCluster program?

There are no fees or any charges. We do not require any credit card details for the sign up. Anyone can freely obtain an account and start earning money instantly.

8. How is it that the reseller does not do any sales, support or billing duties and in the same time seems as an independent hosting company?

ResellerCluster's platform is planned and designed skillfully so that the reseller doesn't participate in the sales, support or billing duties but in the same time the client of the reseller never suspects that this hosting company is indeed a reseller.
The sales, support and billing duties are handled by third party site acting as a company dedicated to the sales, support and billing needs of hosting providers and their most proper handling at utmost professional manner.

9. Does the signup page uses encrypted connection (SSL connection) to protect the personal details on a client's purchase?

Being a responsible and very experienced hosting supplier, we have made our best possible to protect the personal details of your/our clients.
Signup pages on the reseller's sites where credit card details are submitted has 256 bit encryption on the data transmitted.
Moreover a seal issued by trusted authority is available for verification, if any client has doubts about the security on the page they enter their personal details.

10. Do you have an affiliate program, which I can use to promote my reseller hosting store?

Yes, you will be able to promote your reseller hosting site via your own affiliate program integrated with your reseller account as well as your reseller templates and remote order tools.

11. How should I use this affiliate program?

Your goal should be to attract affiliates that are willing to refer more sales to your store.
These affiliates could be either web hosting directories, web master related sites, professional web designers/developers, or anyone else that could refer a sale to your store.

12. How exactly does this affiliate program work?

As a reseller using our predefined templates you will have an affiliate sign up form on you hosting store through which your affiliates will be able to sign up for the affiliate program.
After signing up the affiliates will receive log-in details for their affiliate control panel. From there they should get their tracking code and start referring customers to your hosting store.
If you wish to be a reseller with a custom design and make use of the remote order forms option in the advanced mode of your reseller control panel, you will have to integrate the login and signup remote order forms for your affiliates.
'If you need any assistance in doing so, please do not hesitate to contact us via your reseller ticket system in your reseller control panel, we are available 24x7 or alternatively request help at: affiliates"@"supportindeed.com.

13. How are affiliate sales tracked?

Customers will be tracked through the unique affiliate ID aid=youruniquecode in the banner/text link in their affiliate accounts.
We use 10 years cookies. So even if your affiliate refer a client to your hosting store and this client does not purchase/ sign up straight away/ for the service, when he returns/upgrades, the affiliate will still be credited with the sales commission for that referred client.
Further more we provide IP tracking; which helps to further enhance the affiliate tracking.

14. Do I need to do any development in order to activate the affiliate program?

No, the affiliate program, control panel, tracking, sign up for and etc is all developed by us, so you just need to promote it to your prospective affiliates and get them to join the program: web hosting directories/ web master related sites, professional web designers/developers, or anyone else that could refer a sale to your store.
We handle everything else and you and your affiliates get the commissions.

15. What do my affiliates get?

Each affiliate gets paid on a one time commission basis per order referred to your hosting store. The only condition is the order to contain a paid shared hosting plan or a VPS.
Depending on your reseller status you can offer your affiliates either a certain percentage (default option) or a fixed amount (featured resellers option).
Depending on the volume of your overall sales you will be illegible for an increase on your affiliates' commissions.
The benefit for your as a reseller is that you get the reseller commissions for every year the customer renews his account.

To enquire better commissions for your affiliates or a change in the commission plan from percentage to fixed amount please contact us at affiliates"@"supportindeed.com.

16. How much commission do I get from an order referred by an affiliate?

Since we do the customer support, billing, server maintenance and etc for your web hosting customers you do not get a commission on an order referred by an affiliate at the event of a first sale, you get commission as the customer renews his account, so you get commission for the recurring payments.

17. Why should I have an affiliate program if I do not get a commission on the affiliate sale?

As you probably know web hosting is a subscription based business and customers are most likely to renew their accounts, purchase additional products or refer a friend to your hosting store. In all of the mentioned scenarios you will still get your commission.
If managed properly your affiliates could increase your hosting store sales several times. In this way you will accumulate a certain amount of customers that will continue to renew with the time and you will have a substantial and stable amount of income for years to come.

18. Who pays the affiliates commissions?

We do the pay outs in the same way that we handle your web hosting customers billing you just get paid on commissions and your other orders commissions will stay intact and not affected by your affiliates commissions.

19. How Do My Affiliates Get Paid?

There are four different payment methods through which your affiliates get paid: PayPal, Moneybookers, Bank transfer, Paper check.

end faq