IMPORTANT! New Functionality that is handling Referrers and Affiliates correctly on custom stores that are using remote forms

We have added a feature that is going to handle Referrers and Affiliate IDs better and more accurate than before.

Problem was:
Some Resellers reported the problem, that Referrers and Affiliates aren’t submitted when entering the signup page after clicking the signup Link on the Plans Compare Table.
The problem occurred in cases where you are running a Site with www but in the iframe code we place your URL by default without www. In some cases the Referrer or Affiliate ID wasn’t tracked anymore when hitting the Signup page.

Implemented Solution:
In order solve this we have now implemented a functionality with which you can choose if your store URL is with or without www in the beginning. When adding www all remote forms and affiliate links will be created with www in front of your URL.

What should you do if you already have a store?

Check if your store is running with or without www.

• If it is running with www you should change your store as shown in the screenshots below. Then go through all your Remote Order Forms and add the iframe new code that is created for them from your Reseller Control Panel.
• If your store is running without www you don’t have to change anything.
• If your store is running with both www and without www you should add an htaccess file that is redirecting every acces to the www version. You should know that website with www look far more professional than sites without. Also you should make sure to forward all parameters that are submitted with an URL as well. For example if you have affiliates that already have the old link without www, they should be redirected to the proper page with www and all parameters.

We have prepared the right htaccess code that you should add to your .htacces flie:

RewriteEngine On
RewriteBase /

RewriteCond %{HTTP_HOST} !^www\.
RewriteCond %{HTTPS} !=on
RewriteRule (.*) http://www.%{HTTP_HOST}/$1

RewriteCond %{HTTP_HOST} !^www\.
RewriteCond %{HTTPS} =on
RewriteRule (.*) https://www.%{HTTP_HOST}/$1

If you have any questions regarding this, please don’t hesitate to contact us through the ticket system! Best Regards

Richie

ResellerCluster Account Manager

Screenshots of switching the store mode to www: